IT helpdesk & support supervisor

SK Plasma has grown steadily on the foundation of PDMP (plasma-derived medicinal products) business starting from 1970. In 2015, SK Plasma resolved to build a state-of-the-art plasma fractionation plant and has spun off from SK Chemicals Life Science biz., aiming to improve competitiveness in the global PDMP market. SK Plasma is planning to build a plasma fractionation plant in order to improve the self-sufficiency of PDMP in Indonesia through a joint venture with capable business partners under the support of the Indonesian government.

Role Description : 

1. Office Automation (OA) Operations

· PCs (desktop, laptop) for employees

• New PCs: Install essential software and integrate with Microsoft 365 accounts

• Maintenance: Troubleshoot and resolve PC-related issues

· Printers, telephones, and other OA devices

• Collaborate with local support vendors to address malfunctions

· Asset Management

• Manage inventory and lifecycle of OA equipment

2. Infrastructure Operations

· Maintain and support network/security devices installed in the MDF room, including:

• Firewalls

• SSL VPN

• Layer 2/3 switches

• Server farm switches

· User account management

· Diagnose and resolve hardware, software, and network issues

Required :

· Bachelors degree in IT, Computer, or related field

· 5+ years of experience in IT support or helpdesk role

· Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking

· Fluent in English (both written and spoken)

Preferably :

·     Proficiency in Korean (both written and spoken)Eng

·     Experienced in similar role within KIIC (Karawang International Industrial City)

Information :

• Company : SK Plasma
• Position : IT helpdesk & support supervisor
• Location : Karawang
• Country : ID