IT Support Officer

Geekhunter is hiring on behalf of our client, a world-class provider of holistic loyalty and rewards solutions.

Job Responsibilities

IT Asset & Infrastructure Management

• Maintain accurate and up-to-date records of IT assets—including workstations, networking hardware, and peripherals—covering inventory, condition, and usage tracking
• Conduct regular assessments of office IT equipment to ensure functionality and flag needs for maintenance or replacement
• Coordinate and oversee the deployment, setup, and configuration of hardware, software, and network infrastructure

Technical Support & Troubleshooting

• Provide first to mid-level support for connectivity, device, and network-related issues, including Wi-Fi stability and LAN setup
• Offer operating system-level support across macOS, Windows, and Linux environments, including basic system administration and driver management
• Assist with printer configuration, email setup, and standard software installation in alignment with internal IT protocols

Procurement & Vendor Management

• Manage the procurement process for IT and office technology needs, ensuring alignment with licensing, budget, and security compliance standards
• Serve as liaison with external vendors for equipment servicing, technical support, and maintenance agreements

Security Awareness & Monitoring

• Assess software legitimacy, enforce installation of licensed applications, and configure systems in accordance with established security protocols
• Install, update, and manage antivirus and endpoint protection tools; monitor for potential threats and take timely action on alerts
• Conduct preliminary reviews of security event logs and alerts to identify anomalies, such as unauthorized application activity or firewall breaches
• Monitor network traffic for unusual patterns or potential misuse; ensure secure decommissioning of hardware containing sensitive information

Reporting & Compliance

• Prepare and maintain documentation related to IT asset utilization, repair activity, procurement tracking, and incident reports
• Support compliance initiatives and internal audits through systematic documentation of inventory, usage logs, and security procedures

Job Requirements

• 2-3 years of experience in IT Support or related functions 
• Proficient with operating systems including Windows, macOS, and Linux
• Skilled in resolving hardware, software, and basic networking issues
• Experienced in managing IT assets across their lifecycle, including inventory and condition assessments
• Working knowledge of cybersecurity fundamentals, including software authentication and threat mitigation
• Capable of monitoring internet usage and responding to low-level security alerts
• Familiar with secure data handling practices and proper disposal of sensitive hardware
• Strong documentation skills for asset tracking, procurement summaries, and incident reporting
• Comfortable working with vendors and supervising basic technical implementations
• Excellent organizational, communication, and analytical problem-solving abilities
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus
• Experience with IT asset management tools or support ticketing systems is advantageous

• Competitive Salary
• BPJS Kesehatan & Ketenagakerjaan
• THR
• Working Tools Provided
• Learning and development provided
• A sabbatical program

Information :

• Company : Geek Hunter
• Position : IT Support Officer
• Location : Jakarta
• Country : ID