IT Technical Support Engineer

amIT Global Solutions Sdn Bhd | Jakarta | ID

Payroll under : PT amIT Global Solutions Sdn BhdDuration : 12 months direct contractLocation : Jakarta

Key Responsibilities:

  • Good communication skills - Bahasa/ English(Voice & Email)
  • Knowledge/exposure on ticketing tools (e.g. Service Now)
  • Basic Knowledge on ticket priorities and targets like SLA/OLA
  • Knowledge in Business serverce / Assignment groups and Ticket Routing
  • Basic understanding of Computers - Operating system (Windows 10 and Windows 11) and Troubleshooting skills required.(E.g:- RSA/VPN, Blue/blank screen, Bitlocker issue, etc. )
  • Knowledge in Microsoft products (O365), Remote troubleshooting and software installtaions.
  • Knowledge in Teams Telephony (Voice call)

Ability to work effectively in office environment

  • Willingness to work flexible shifts and scheduling, weekends, and holidays

Job Type: ContractContract length: 12 months

Application Question(s):

  • Local Indonesia ?
  • Notice Period

Experience:

  • Active Directory: 1 year (Required)
  • Windows 10: 1 year (Required)
  • Helpdesk: 1 year (Required)
  • Ticketing Tool: 1 year (Preferred)
  • L1: 1 year (Required)

Information :

  • Company : amIT Global Solutions Sdn Bhd
  • Position : IT Technical Support Engineer
  • Location : Jakarta
  • Country : ID
Next Process

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Post Date : 2025-05-05 | Expired Date : 2025-06-04

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