Pre Sales Engineer

Elabram | Jakarta | ID

The Presales & Support Engineer is responsible for providing technical expertise and support throughout the sales cycle and post-sales process. This role ensures that customers understand, implement, and maximize the value of IT solutions, bridging the gap between sales, technical teams, and clients.

Primary Focus: 

Provide technical expertise and support across the full customer lifecycle, demonstrating solution value during the presales phase and ensuring smooth implementation and troubleshooting post-sale.

Presales Consultation

  • Solution Design & Architecture: Understand customer requirements; propose tailored configurations that highlight product capabilities.

  • Technical Presentations & Demos: Conduct product demos, webinars, or proof-of-concepts to address customer technical questions and use-case scenarios.

  • Proposal/RFP Support: Collaborate on technical sections of proposals or RFPs, ensuring accurate and compelling solution details.

Implementation & Deployment Assistance

  • Initial Setup & Configuration: Guide partners or end-users through setup best practices, network integration, and product optimization.

  • Post-Sales Support: Serve as a key escalation point for complex troubleshooting, coordinating with engineering teams when necessary.

Ongoing Technical Enablement

  • Technical Training: Help develop and deliver training sessions or documentation for internal teams and channel partners.

  • Feedback Loop: Gather insights from customer engagements to inform product enhancements, feature requests, and documentation updates.

Relationship Building

  • Trusted Advisor: Build credibility with partners and clients by offering deep product knowledge, industry best practices, and proactive guidance.

  • Customer Satisfaction: Monitor technical satisfaction, address concerns swiftly, and advocate for solutions that maximize customer success.

Additional Requirement

All

30 - 35 [yo]

3.00

Manager - Branch / Regional


Information :

  • Company : Elabram
  • Position : Pre Sales Engineer
  • Location : Jakarta
  • Country : ID
Next Process

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Post Date : 2025-07-17 | Expired Date : 2025-08-16

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