Process Improvement - SPX Express

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Develop operational excellence strategy and implementation plan in line with companys objectives
• Drives continuous improvement initiatives implementation which leads to Service-Level Agreement (SLA) improvements, quality improvements, productivity gain and cost reduction
• Accountable for maintaining and developing Operations System (i.e Fleet Management System) to support operations
• Experience in managing operations performance in terms of visibility and data readiness to support operation improvement and decision making
• Ensure regular Operation Quality Assessment are done and to work with operations to improve the quality
• Ensure Standard Operating Procedure (SOP) and Work Instructions for operations are available and updated according to the latest process change

Requirements:

• A bachelors degree from any major
• Minimum 5 years of experience in Express/Logistics Company as an Operations Excellence/Continuous Improvement/Process Improvement
• Prior experience and familiar with Process Improvement (lean, six sigma green belt preferred), project management, and financial analysis
• Excellent in problem-solving and analytical skills
• Good communication skills (written and verbal)
• Expert facilitator and able to manage all stakeholders
• Lead by example and hands-on leadership style who can implement operation solution in the floor
• Understand and having experiences on implementing and improving Transport/Fleet Management System (TMS/FMS)
• Willing to be placed in North Jakarta and travel to other areas/regions

Information :

• Company : Shopee
• Position : Process Improvement - SPX Express
• Location : Jakarta
• Country : ID