Production Support Specialist

Production Support Specialist

Published on: July 15, 2019

Job Description

• Provide technical and operations support to customers and internal development teams
• Organize multiple production issues, customer requests and inquiries to ensure customer satisfaction
• Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues.
• Provide a concrete explanation of resolutions to issues.

Minimum Qualifications

• Operations and Infrastructure support for Java, API, Web services based applications is a must
• Good understanding of end-to-end infrastructure components viz. load balancers, GTMs, LTMs, HA Proxies, Web and Application Servers, Database servers
• Proficiency in capturing and analysis of systems performance attributes such as response time, throughput, garbage collection analysis and so forth
• Ability to create basic Bash scripting as needed
• Proficient in GNU/Linux environment
• Background in on premise infrastructure and virtualization and provisioning.
• Good knowledge and experience of CI/CD tools like Jenkins, Selenium
• Ability to provide technical and operations support to customers and internal development teams
• Understanding of cloud based infrastructure deployments (IAAS, PAAS, SAAS)
• Feel and demonstrate accountability and responsibility
• Work to ensure that customer satisfaction is always our highest priority
• Should have minimum 3-4 years of experience
• Good communication skills
• MUST BE WILLING to work in shifts 24×7, including weekend and holidays

Information :

• Company : Jenius Wira Terang
• Position : Production Support Specialist
• Location : Jakarta Selatan
• Country : ID