Sales Marketing Manager (Hotel)

Key Responsibilities:

·      Greet and welcome guests in a professional, friendly manner

·      Handle check-in and check-out procedures efficiently and accurately

·      Manage guest reservations, both walk-ins and pre-booked

·      Address guest inquiries, requests, and complaints promptly and effectively

·      Handle billing and payment transactions

·      Coordinate with Housekeeping, Concierge, and other departments to meet guest needs

·      Maintain knowledge of hotel products, services, and local attractions

·      Ensure the front desk area is clean, organized, and presentable at all times

·      Uphold confidentiality of guest information and hotel policies

·      Follow hotel standard operating procedures and brand standards.

Qualifications:

Education & Experience:

·      Minimum high school diploma or equivalent (a diploma in Hospitality/Tourism is an advantage)

·      Previous experience in a customer service or hospitality role is preferred

·      Fresh graduates with internship experience in Front Office are welcome to apply

Skills:

·      Excellent verbal and written communication skills

·      Strong interpersonal and problem-solving abilities

·      Ability to work in a fast-paced environment and manage multiple tasks

·      Proficient in Microsoft Office and PMS (Property Management System), e.g., Opera or equivalent

·      Professional appearance and positive attitude

Information :

• Company : Brasali Group
• Position : Sales Marketing Manager (Hotel)
• Location : Jakarta
• Country : ID