SPA Operational Manager

Responsibilities:

1. Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently. This process includes scheduling, inventory, facility management, and health and safety regulations compliance

2. Hire, train, and manage spa staff, including therapists, receptionists, and maintenance workers, to ensure high-quality service

3. Ensure customer satisfaction by addressing client needs and promptly resolving any issues

4. Develop and manage the spas budget, including setting financial goals, monitoring expenditures, and implementing plans to increase profitability

5. Create and execute marketing and promotional strategies to attract new clients and retain existing ones. This effort may involve social media marketing, special packages, and partnerships

6. Manage the spa supplies, products, and equipment inventory, maintain adequate stock levels, and order new supplies as necessary

7. Regularly evaluate service quality and client satisfaction and make necessary adjustments

8. Develop long-term goals and business strategies for the spa, identify growth and expansion opportunities, and incorporate industry trends and innovations

9. Ensure the spa complies with all health regulations and safety standards, including cleanliness and hygiene

10. Create efficient work schedules for staff and ensure enough staff members are available to meet customer demand

Qualification :

1. Domicile in BOGOR area or willing to be placed in Bogor

2. Degree or certification in hospitality management, business administration, or related field

3. Five years of work experience as a spa manager or similar role

4. Outstanding customer service skills

5. Leadership and team management experience

6. Understand and create financial reports, budgeting, and marketing strategies

Information :

• Company : Tirta Kumala Sari
• Position : SPA Operational Manager
• Location : Bogor
• Country : ID