Team Leader, Customer Operations, SeaBank (Yogyakarta)
Job Description:
Involve and provide solutions to problems experienced by customers that cannot be handled by L1 Agents, to maintain customer satisfaction and Agent capability
Switch L1 agents to serve customers in accordance with specified service quality standards
Monitor and evaluate Agent performance, provide learning or training opportunities, and take corrective action, so that Agents perform according to their productivity potential.
Ensure L1 agent productivity meets specified targets
Prepare and create Agent performance reports every week/month/year, to support future team performance evaluations.
Requirement:
Minimum 3 (three) years working as a contact center in the banking industry or technology company
Minimum Bachelors degree from any major
Understand the operation of information & computer systems
Understand verbal & non-verbal communication methods
Able to communicate using minimally passive English
Understand data processing and reporting
Information :
- Company : SeaBank
- Position : Team Leader, Customer Operations, SeaBank (Yogyakarta)
- Location : Yogyakarta
- Country : ID
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Post Date : 2025-07-31 | Expired Date : 2025-08-30