Technical Analyst

Benefits

• Excellent working environment
• Laptops and PCs provided
• Work and life balance

Minimum Qualifications and Experience:

• Bachelors degree in a related field.
• Minimum of 2 years of hands-on experience in technical support or a related field.
• Strong problem-solving skills and ability to think critically under pressure.
• Excellent communication skills, both verbal and written, with the ability to clearly present technical information to non-technical users.
• Proficiency in Python, SQL, API, and Google Applications is required.
• Experience with testing and maintaining new and existing software systems.
• Knowledge of infrastructure scalability, load balancing, and performance tuning for databases and software. Nice to have AWS experience.
• Proven ability to improve processes and workflows.

Job Description:As a Technical Analyst, you will be responsible for providing exceptional support to users, investigating technical and data issues, and ensuring seamless operations of our software systems.

Key Responsibilities:

• User Support: Respond to incoming technical support requests from users/stakeholder and prioritize/escalate issues appropriately based on their urgency and impact on business operations.
• Technical Issue Resolution: Investigate technical and data issues reported by user/stakeholders and regularly analyze technical and data-related issues, finding and reproducing the problems to identify root causes and propose resolution..
• Problem Documentation: Document all processes, procedures, and issue resolutions thoroughly for future reference, creating a comprehensive knowledge base.
• Collaboration: Collaborate effectively with cross-functional teams and share hypotheses and findings with relevant departments to address issues promptly.

Qualities and Skills:

• Analytical Thinking: Ability to analyze complex technical issues, think critically, and develop effective solutions.
• Communication: Strong English verbal and written communication skills to convey technical information clearly and concisely.
• Technical Proficiency: Proficient in Python, SQL, API, and Google Applications.
• Team Player: Ability to collaborate effectively with team members and other departments.
• Documentation: Strong documentation skills to maintain detailed records of issues and resolutions.

We are looking for a proactive and dedicated Technical Analyst who can thrive in a fast-paced environment. If you meet the minimum qualifications and are passionate about providing top-notch support, we encourage you to apply.

Job Types: Full-time, Contract

Language:

• English (Required)

Information :

• Company : Mindo Management Solutions
• Position : Technical Analyst
• Location : Yogyakarta
• Country : ID