Technical Support and Multimedia Specialist

QUALIFICATIONS, EXPERIENCES & ATTRIBUTES

• Bachelors degree in Computer Science, Information Technology, Multimedia, or a related field

• Proven experience in both technical support and multimedia operations; background in an educational environment is highly desirable

• Strong working knowledge of Apple platforms, including macOS and iOS environments

• Proficiency with AV systems, including microphones, cameras, projectors, video switchers, lighting equipment, and AV control systems such as Extron, Crestron, or similar

• Experience operating video cameras for live and recorded productions; basic video editing skills using tools such as Adobe Premiere, Final Cut Pro, or iMovie

• Familiarity with video conferencing platforms (Zoom, Google Meet, Microsoft Teams) and live streaming tools (e.g., OBS)

• Basic understanding of networking and audio/video signal flow

• Strong written and verbal communication skills in both English and Indonesian

• Collaborative mindset with a strong commitment to customer service

• A clear commitment to Child Safeguarding and maintaining a safe and secure technology environment

DUTIES AND RESPONSIBILITIES

Technical Support and Help Desk Operations

• Provide responsive support to staff and students experiencing hardware, software, or network issues via help desk channels.

• Monitor, log, and manage support tickets using the schools help desk system, ensuring timely and complete resolution of issues.

• Troubleshoot issues across multiple platforms and escalate complex cases when necessary.

• Collaborate with internal teams and vendors to support device repairs, replacements, and warranty processes.

• Maintain up-to-date documentation on support procedures, asset inventory, and user guides.

• Ensure service level expectations are met and work toward continuous improvement in workflows to enhance service efficiency.

Multimedia and Event Support

• Set up, operate, and troubleshoot AV equipment for school events, assemblies, meetings, and classroom activities.

• Operate AV control systems such as Extron, Crestron, or similar to manage integrated audiovisual environments in classrooms, auditoriums, and meeting rooms.

• Serve as a cameraman for school events and productions, ensuring high-quality footage.

• Perform basic video editing tasks for internal documentation, promotional materials, and classroom content.

• Provide technical support for live and recorded streaming, hybrid learning environments, and video conferencing setups.

• Maintain, test, and troubleshoot multimedia equipment, including cameras, projectors, displays, microphones, audio mixers, and lighting systems.

• Ensure readiness and smooth execution of AV setups during school functions, including event-specific support and multimedia content creation.

Collaboration and Improvement

• Collaborate with the Help Desk and Multimedia Coordinator, IT staff, and other departments to resolve complex technical or AV issues.

• Contribute to the improvement of support workflows, knowledge bases, and internal procedures, suggesting new technology solutions that align with the schools multimedia environment.

• Participate in cross-functional projects related to school technology and multimedia initiatives, ensuring the integration of new technologies for future growth.

Professional Growth and Service Orientation

• Actively pursue professional development opportunities in both IT and AV/multimedia technologies, keeping up to date with emerging industry trends.

• Maintain a user-focused, service-oriented mindset in all interactions, ensuring quality customer service and issue resolution.

Professional Dispositions and Responsibilities

• Embrace and promote the JIS Learning Dispositions: Resilience, Resourcefulness, Relating, and Reflecting.

• Perform other related duties as assigned by the Technical Support and Multimedia Coordinator and the Head of Information Technology.

Information :

• Company : Jakarta Intercultural School
• Position : Technical Support and Multimedia Specialist
• Location : Jakarta Selatan
• Country : ID