Data Processing Officer

ROLE PURPOSE:

Reporting to the Business Intelligence Coordinator and working across the organization, The key objective of this role:

• Process new KPA Member data from F2F campaigns (Agency)
• Oversee retention check and donor bank verification process for auto-debit registration
• Process clawback claims with agencies and finance department
• Provide updates and reports on processing outcomes, including clawback and bank verification metrics
• Act as the main contact point between F2F agencies, banks, and internal teams

KEY AREAS OF ACCOUNTABILITY:

• F2F to RDD Operations/Processing

• Verify and process New KPA Member data from F2F campaigns (Agency) to Retention.
• Work with agencies to resolve data discrepancies and ensure completeness and accuracy based on SOP and SLA.
• Support a seamless handover of New KPA Members to RDD team for retention process and donor journey.
• Complete Agency to inhouse document completion receipt.
• Oversee document shipping (sign up form and bank documents) from Agency office to Save the Children office.

• Payment Process

• In collaboration with the Membership Acquisition Manager and Finance to ensure the validation of data match with payment calculations for the F2F agency based on its performance and contractual terms
• Monitor agency performance and identify cases eligible for clawback.
• Process clawback claims with agencies and finance dept. and ensure to track timelines.
• Maintain records of clawback cases for transparency and reporting.

• Retention Check Process

• Manage retention check process for New KPA Member data from F2F Agency and RDD team.
• Ensure the accuracy and completeness all member forms based on SOP.
• Monitor and evaluate New KPA Member submission automation in CRM System.

• Bank Verification Process

• Oversee member bank verification for auto-debit registration to the banks.
• Address failed verifications by coordinating with banks, RDD team, and F2F agency.
• Implement measures to improve verification success rates.
• Identify and resolves any discrepancies or issues related to the bank verification process.

• Data Accuracy and Reporting

• Ensure all member data complies with organizational policies and regulations (SLA and SOP).
• Audit member records regularly to maintain accuracy and integrity.
• Provide updates and reports on processing outcomes, including clawback and bank verification metrics.

• Communication and Collaboration

• Act as the main contact point between F2F agencies, banks, and internal teams.
• Provide training and guidance on operational processes to relevant stakeholders.
• Offer insights and feedback to improve donor acquisition and retention processes.

QUALIFICATIONS:

• Bachelors degree in computer science, information systems, statistics, or a related field
• Prior experience in data processing, database administration, or data analysis roles
• Solid analytical skills with the ability to collect, organize, analyses, and disseminate significant amounts of information with attention to detail and accuracy
• Familiar with CRM system (Salesforce) will be an advantage.
• Excellent written and verbal communication skills in Bahasa Indonesia and English

EXPERIENCE AND SKILLS:

• Experience with analytical tools such as Excel, Power BI, Google Analytic, Phyton, R, SQL, etc.
• Ability to identify data quality issues and implement corrective actions
• Clear and concise communication with both technical and non-technical stakeholders
• Ability to effectively present data insights and recommendations
• Displays cultural, gender, religion, race, nationality, age sensitivity and fully complies with Save the Childrens Child Safeguarding and Protection Policies and Guidelines

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.