Customer support agent (Indonesia) - Remote

As a Customer Support Agent, youll be responsible for providing top-notch support to players through various communication channels. Your role involves managing and resolving customer issues efficiently while maintaining high levels of customer satisfaction.

These are your responsibilities:

• Respond to player inquiries promptly via live chat, emails, and other communication platforms.

• Manage player expectations by providing timely updates and resolutions.

• Take ownership of incoming chats to ensure no messages are left unanswered.

• Maintain accurate records of player issues and solutions.

• Collaborate with other departments for administrative tasks and translations.

• Ensure timely completion of tasks essential to the companys interests.

This is what we expect from you:

• Build a network of satisfied players through excellent customer support.

• Exercise good judgment in various situations to uphold company standards.

• Maintain effective communication and organizational skills.

• Balance multiple priorities while working independently under pressure.

This is what we require from you:

• Excellent written communication skills in English & Bahasa Indonesian

• Motivated, energetic, and customer-focused with a problem-solving attitude.

• Strong attention to detail and ability to maintain professionalism.

This is a plus about you:

• Strong knowledge of live chat platforms.

• Prior experience in a Chat support role

This is why you should choose us:

• Fully remote
• Competitive salary packages
• Profit sharing
• Sports/gym allowance
• Free therapy session
• Birthday gifts :-)
• Career growth and development
• Multicultural team
• 25 days paid vacation days
• Great work-life balance and flexibility

Meet Oriana - Your Customer Support Manager:

Hi, Im Oriana, the Customer Support Manager at Multiverse. With almost a decade of experience in customer support, I understand the importance of enhancing both customer and team experiences. Im organized, obsessed with spreadsheets, and believe in open communication and teamwork. Outside of work, I love traveling, healthy living, and spending time with my cat.

Meet your team:

Our team comprises smart and proactive Supervisors who are dedicated to helping you excel in your role. We also have detail-oriented individuals handling account verifications and a team of agents committed to delivering the best service to our customers. We foster a culture of motivation and reward.

Application Process

1. Submission of Application:

Interested candidates are required to submit their CV along with a brief statement explaining why they are applying for the role and how they believe their skills and experiences align with the position.

2. Psychometric Testing:

Shortlisted candidates will be invited to participate in two psychometric tests. These tests are designed to assess various aspects such as cognitive abilities, personality traits, and aptitude relevant to the role.

3. Interview Stage:

Successful candidates from the psychometric testing stage will proceed to the interview stage. Interviews will be conducted by members of the Multiverse Holding team, including the hiring manager and relevant stakeholders. During the interview, candidates will have the opportunity to discuss their experiences, skills, and motivations in further detail.

4. Final Decision:

Following the interviews, a final decision will be made regarding the candidates suitability for the role. Successful candidates will be notified of their offer of employment, and further details regarding onboarding and commencement will be provided.

Join us in our journey to shape the future of gaming. Apply now and become part of the Multiverse family!