English Customer Service Chat at Concentrix

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari Concentrix untuk posisi English Customer Service Chat. If the English Customer Service Chat di Surakarta sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di Concentrix untuk posisi English Customer Service Chat di bawah ini sesuai dengan kualifikasi Anda.

Job description

About the role

This is a full-time WFO role for a Customer Service (Live Chat) Posisi at Concentrix in Surakarta. The role involves providing customer support and ensuring customer satisfaction.

What you'll be doing

1. Handle inbound customer live chats with patience, empathy and professionalism
2. Provide accurate and timely information to address customer queries and concerns
3. Identify and escalate complex issues to the appropriate teams for efficient resolution
4. Maintain detailed records of customer interactions and follow up as needed
5. Contribute to continuous improvement by providing feedback on processes and procedures
6. Actively participate in team meetings and training sessions to enhance your skills

What we're looking for

1. Excellent command of the English language, both written and verbal (minimum B2)
2. Minimum education D3/S1
3. Must have experience as Customer Service before (at least 1 month)
4. Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
5. Exceptional communication and interpersonal abilities to build rapport with customers
6. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
7. Ability to work in rotational shifts & days
8. Willing to work on site in Surakarta

What we offer

At PT Concentrix Services Indonesia, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to:

1. Comprehensive health insurance and retirement benefits
2. Opportunities for career growth and professional development
3. Team-building activities and social events to foster a positive work culture
4. Flexible work arrangements and a comfortable office space

Info Pekerjaan:

• Perusahaan: Concentrix
• Posisi: English Customer Service Chat
• Lokasi Kerja: Surakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan English Customer Service Chat at the office Surakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.