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Strategic CSM for Salesforce & AI-Driven Value at RTL2 Fernsehen GmbH & Co. KG

Posisi Strategic CSM for Salesforce & AI-Driven Value
Tayang 19 Jul 2026
Berakhir 18 Aug 2026
Perusahaan RTL2 Fernsehen GmbH & Co. KG
Lokasi Jawa | ID
Tipe Pekerjaan Full Time

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari RTL2 Fernsehen GmbH & Co. KG untuk posisi Strategic CSM for Salesforce & AI-Driven Value. If the Strategic CSM for Salesforce & AI-Driven Value di Jawa sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di RTL2 Fernsehen GmbH & Co. KG untuk posisi Strategic CSM for Salesforce & AI-Driven Value di bawah ini sesuai dengan kualifikasi Anda.

Role Summary

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

Key Responsibilities
  • Customer Accountability and Value Alignment
  • Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
  • Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
  • Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
  • Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
  • Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
  • Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
  • Strategic Advisory and Stakeholder Management
  • Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
  • Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.
  • Solidify partnership commitments and drive innovation aligned with customers' business challenges.
  • Increase customer engagement with products and services and identify major political barriers to customer success.
  • Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
Technical Health, Adoption, and Risk Management
  • AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
  • Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating Pertama drafts of success plans.
  • AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
  • Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
  • Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and align platform features with customer priorities and roadmaps.
  • Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
  • Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
  • Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Minimum Requirements
  • Experience: Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.
  • Consulting Skills: Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
  • Experience supporting customers using Sales Cloud.
  • Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards.
  • Understanding of sales processes (lead-to-cash, opportunity management, pipeline management).
  • Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes).
  • Ability to demonstrate Lightning Sales Console and mobile app.
  • Knowledge of common sales use cases (territory management, lead assignment, opportunity stages).
  • Salesforce Certified Administrator (or within 90 days).
Cloud Specific Experience
  • Salesforce product certifications are a plus: AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist.
  • Sales Cloud Consultant certification.
  • Experience with Sales Cloud features such as Einstein Lead Scoring, Opportunity Insights, Activity Capture.
  • Understanding of how Sales Cloud integrates with marketing automation and service tools.
Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Candidate Privacy Statement

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt-out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all and can lead the path to equality by creating a workplace that’s inclusive and free from discrimination.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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Info Pekerjaan:

  • Perusahaan: RTL2 Fernsehen GmbH & Co. KG
  • Posisi: Strategic CSM for Salesforce & AI-Driven Value
  • Lokasi Kerja: Jawa
  • Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Strategic CSM for Salesforce & AI-Driven Value at the office Jawa di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.

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