| Position | Associate, Customer Success |
| Posted | 2025 October 01 |
| Expired | 2025 October 31 |
| Company | YAYASAN SEHATKAN NEGERI INDONESIA |
| Location | Jakarta | ID |
| Job Type | Full Time |
Latest job information from YAYASAN SEHATKAN NEGERI INDONESIA for the position of Associate, Customer Success. If the Associate, Customer Success vacancy in Jakarta matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at YAYASAN SEHATKAN NEGERI INDONESIA for the position of Associate, Customer Success below matches your qualifications.
At Inofarma, we're on a mission to revolutionize healthcare in Indonesia. Our goal? To build the largest, innovative pharmacy chain that enhances the health and well-being of communities across the nation. We're delivering accessible, affordable, and high-quality medicines paired with expert pharmaceutical services, all while creating a brand that Indonesians trust and love.
As we take this ambitious journey of growing to 1,000 stores, we're looking for a dedicated and customer-focused Associate, Customer Success to be the front line of our service—ensuring every interaction builds trust, delivers accurate information, and creates a seamless healthcare experience across our nationwide network. You will play a key role in handling customer inquiries, processing medication orders, resolving issues, and guiding customers with care so that every store operates with confidence and every customer feels supported.
Key Responsibility :
Handle customer inquiries and requests through WhatsApp chat in a professional and empathetic manner.
Provide accurate, clear, and reliable information on medications, including usage instructions, possible side effects, and drug interactions.
Take and process medication orders, ensuring accuracy in entry and tracking order status until completion.
Monitor and update customers regarding their order progress to ensure transparency and satisfaction.
Resolve customer complaints effectively, maintaining a customer-first mindset.
Escalate complex or sensitive cases to the appropriate team or supervisor in a timely manner.
Maintain accurate records of customer interactions and feedback to support continuous improvement.
Collaborate with pharmacy, logistics, and operations teams to ensure high-quality service delivery.
Your Qualifications :
Diploma/Bachelor's degree in Pharmacy, Health Sciences, or a related field (preferred).
Strong knowledge of medications, usage, side effects, and drug interactions.
Previous experience in customer service, pharmacy support, or healthcare is an advantage.
Excellent communication skills (written and verbal), with the ability to explain medical information in simple and clear language.
Strong problem-solving skills and ability to stay calm under pressure.
Detail-oriented, reliable, and able to multitask in a fast-paced environment.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Associate, Customer Success at the office Jakarta above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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