BPO Management (Courier Fulfillment) - SPX Express (Makassar)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Manage manpower requests by coordinating with vendors and recruitment team
• Maintain manpower database for turnover report and do gap analysis
• Manage mitra courier with scope of work such as, but not limited to attendance, request & recap warning letters, and escalate mitras issue to HRBP
• Manage BPJS and Private Insurance with scope of work such as, but not limited to reconcile payment, request additional profile, and coordinate if there is accident
• Do invoice reconciliation

Requirements:

• Diploma or Bachelor Degree (S1) in Industrial Engineering / Management / Law or relevant field
• Min. 2 years of work experience in HR Admin / Vendor Management / Relationship Management
• Strong written and verbal communication skills and analytical thinking
• Excellent with Ms. Excel/ Google Sheets (VLOOKUP, SUM IF)
• Able to work under pressure at a fast-moving working pace
• Enjoy roles that revolves around vendor management & doing repetitive daily operation
• Willing to be employed under contract employment
• Willing to traveling
• Willing to be placed at Makassar with full 5 working days WFO

Information :

• Company : Shopee
• Position : BPO Management (Courier Fulfillment) - SPX Express (Makassar)
• Location : Jakarta
• Country : ID