CRM Workforce Management Intern

• Collecting and reporting various metrics and documents to ensure the smooth operation of the organization.

• Gathering and tracking capacity data from all Team Leaders to ensure optimal resource allocation.

• Reporting on TSO attrition and analyzing trends to identify areas for improvement.

• Monitoring and reporting on Team Leader and Dialer overtime to maintain efficiency and manage costs.

• Handling all TSOs-related documentation, ensuring the timely distribution of essential items like insurance cards and reference letters.

• Managing and assigning JIRA tickets for Team Leader and TSO requests, such as leave requests, terminations, and other administrative matters.

• Monitoring and recording TSO attendance to maintain accurate records.

• Planning and organizing TSO working schedules to ensure operational consistency.

Requirement:

• Final year students from any major.

• Have Microsoft Office skills (Excel is preferred)

• Willing to learn new things.

• Good verbal & nonverbal communication skills in English and Bahasa

• Critical, creative, and analytical thinking

• Can adapt to a fast and dynamic environment.

• Growth mindset

• High initiative.

• Problem solving

Information :

• Company : Home Credit
• Position : CRM Workforce Management Intern
• Location : Jakarta Selatan
• Country : ID