Curator / Butler

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike.

The Curator will be playing an essential role in strategies and managing the guest experience throughout their guest journeys. The Curator will be able to provide personalized service to guests in a prompt, friendly, and professional manner and maintain a positive image through all areas of guest contact. Bring into effect the superior product and service knowledge from the company and from the local folklore by exceeding guests expectations in accordance with the policies and procedures set by Hilton.

As the Guest Curator, you will be responsible for performing the following tasks to the highest standards:

• Review arrival list to welcome the guest
• Greet guests upon arrival with a warm welcome and personalized service
• Be aware of Resort daily Activity
• Ensure Guest History Record is updated after Guests departure
• Assist in other villas or areas as requested by Manager
• Control Inventory for all items in the Guest room, Living Areas such as glassware & flatware
• Anticipate Guest needs by learning their preferences, allergies, dislikes, etc.
• Liaise with HSK to ensure standards are maintained, especially in terms of Housekeeping service, turndown, and special arrangement
• Liaise with F&B to ensure reservation, amenities, and possible allergies are well communicated
• Assist with preparation and service for all in-room functions and parties when required
• Be knowledgeable with regard to hotel facilities and island activities
• Organize special requests for UMANA Guests; Honeymoon turndowns, Birthday surprises, or any arrangement related to guest requests
• Ensure compliance with health and quality standards
• Report for duty punctually, wearing the correct employee uniform following the appearance standards
• Report to work on the scheduled days at the scheduled time. All the schedules are subject to change without prior notice
• Follow all safety policies to ensure a safe work area
• Complete side duties as assigned daily by the supervisor and/or Manager
• Handle guest inquiries in a courteous and efficient manner
• Gather, summarize, and provide information to the guest about the property and the surrounding area amenities, including special events and resort activities
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Make guest summaries at the end of each shift
• Provide courteous and professional service at all times
• Maintain a good working relationship with colleagues and all other departments
• Not use the resorts telephone for personal calls but for business ONLY
• Not smoke or consume alcoholic beverages or use prohibited drugs while at work
• Farewell every guest at checkout with a special gift from the resort
• Run errands for guests when necessary

As a Curator serving Hilton Brands, you are always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Strong command of the English language; other languages are an advantage
• Ability to identify needs with the twin acts of probing and listening
• Strength of character coupled with determination and self-discipline
• High level of self-confidence, enthusiasm, and initiative
• Ability to deal with different types of people
• Experience and exposure in front of house and Food & Beverage
• Preferred 2 years experience in the same position

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Locations: Umana Bali, LXR Hotels & Resorts Location: Bali, Nusa Tenggara, Indonesia Category: Hotel HOT0BW5B

`घोटाले चेतावनी: JORA एक नौकरी खोज इंजन है । हम एक भर्ती नहीं कर रहे हैं और किसी भी भर्ती प्रक्रिया का हिस्सा नहीं हैं। हमारे कार्यालय केवल ऑस्ट्रेलिया में हैं। हम नौकरी चाहने वालों से कभी संपर्क नहीं करते या चयन उद्देश्यों के लिए उम्मीदवार से कभी संपर्क नहीं करते। यदि आपको कॉल या मेल प्राप्त होता है (बाहर की @jora.com) JORA से होने का दावा करने वाले व्यक्ति से आपको प्रासंगिक प्राधिकारियों से संपर्क करना चाहिए । उस व्यक्ति के बारे में आपकी सारी जानकारी के साथ । इसके अलावा, आपको साक्षात्कार चरण में संसाधित करने के लिए भुगतान करने की आवश्यकता नहीं होनी चाहिए। JORA उम्मीदवारों से कभी पैसे नहीं मांगते।

सावधान रहें और जागरूकindia । सादर, JORA टीम ।

Information :

• Company : Hilton Hotels oamp Resorts
• Position : Curator / Butler
• Location : Indonesia
• Country : ID