Customer Experience

Customer Experience

Responsibilities :

• Monitor and analyze customer experiences across various online and offline channels, devices, and touchpoints.
• Conduct research to identify and segment customer profiles.
• Proactively address customer needs to ensure positive experiences.
• Manage customer accounts, ensuring smooth communication and ongoing support.
• Build and maintain strong relationships with customers to foster loyalty and satisfaction.
• Proactively work to prevent account terminations by addressing concerns and providing solutions.
• Maintain and update the existing customer database.
• Conduct surveys to collect feedback from customers and develop actionable plans based on results.
• Collaborate with internal teams to implement improvements based on customer insights.

Requirements :

• Diploma or Bachelors Degree in any field.
• Minimum of 2 years of relevant experience in customer experience or related roles.
• Strong customer-oriented mindset with excellent communication skills.
• Proven experience in handling customer communication through multiple platforms.
• Ability to effectively connect with individuals from diverse backgrounds.
• Proactive and solution-oriented approach to customer service.
• Having a valid drivers license (SIM A & SIM C).
• Experience in the ISP, telecommunications, and IT industries is an advantage.
• Willing to be placed in West Jakarta

Jenis Pekerjaan: Penuh Waktu

Information :

• Company : PT. Jaringan VNT Indonesia (VNT Networks)
• Position : Customer Experience
• Location : Jakarta
• Country : ID