Customer Relationship Management Manager at Everbest Group

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari Everbest Group untuk posisi Customer Relationship Management Manager. If the Customer Relationship Management Manager di Tangerang sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di Everbest Group untuk posisi Customer Relationship Management Manager di bawah ini sesuai dengan kualifikasi Anda.

What You’ll Do:

1. CRM Strategy & Execution:

• Develop and implement CRM strategies to enhance customer engagement, retention, and loyalty.
• Manage and optimize Everbest’s customer database to segment customers effectively.
• Collaboratively plan and align campaign calendar with brand, marketing and Ops team.
• Established a structured and wel planned content strategy for Everebest, EVB and Tracee.

2. Customer Data Analysis & Insights:

• Monitor and analyze customer data to identify shopping behavior and trends.
• Generate insights and reports to guide marketing and sales strategies.
• Generate insights by purchase frequency, age, product preference to improve repeat and quality transaction (active rate, repeat rate, UPT,ATV)
• Track campaign performance and suggest optimizations based on data-driven insights.

3. Loyalty Program Management:

• Develop and enhance Everbest’s loyalty program to drive active and repeat rate.
• Collaborate with the retail and e-commerce teams to implement customer rewards initiatives.

4. Personalized Customer Journeys:

• Create automated customer journeys based on lifecycle stages (e.g., welcome series, reactivation, post-purchase follow-ups).
• Develop segmentation strategies to ensure the right messaging reaches the right audience.
• Leverage member data based on behavior, preferences an dpurchaase history to deliver tailored and relevant interaction.

5. Collaboration & Coordination:

• Work closely with the e-commerce, digital marketing, and retail teams to align CRM activities with overall business goals.
• Partner with IT and data teams to enhance CRM system capabilities and ensure smooth integration with other platforms.

6.Customer Support & Engagement:

• Enhance post-purchase communication to improve customer satisfaction.
• Monitor customer feedback and collaborate with internal teams to improve customer experience.

We’d love to hear from people with:

1. Education & Experience:

• Bachelor’s degree in Marketing, Business, Data Analytics, or a related field.
• 2-5 years of experience in CRM, customer loyalty programs, or email marketing.Experience in fashion, retail, or e-commerce industries is a plus.

2.Technical Skills:

• Proficiency in CRM software.
• Strong analytical skills with experience using Google Analytics, BI tools, or customer data platforms.
• Knowledge of email marketing tools and automation platforms.

3.Soft Skills:

• Strong strategic thinking and problem-solving skills.
• Excellent communication and project management skills.

Info Pekerjaan:

• Perusahaan: Everbest Group
• Posisi: Customer Relationship Management Manager
• Lokasi Kerja: Tangerang
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Customer Relationship Management Manager at the office Tangerang di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.