Customer Service

Responsibilities: 

• Handle general inquiries from customer and help with reservations

• Respond to inbound phone and email from customers

• Make outbound calls to customers to follow up on transactions

• Liaise with internal units to ensure that transactions are settled promptly and accurately

• Identify and fulfill customers need appropriately

• Provide support to processing team

• Effectively answer customers transaction enquiries as well as take ownership to resolve customer issues

• Record all customer interaction in our Customer Relationship Management System.

Requirements: 

• Candidate must possess at least a Diploma in any field

• Fresh graduate are encouraged to apply

• Have strong verbal and written communication skills in English

• Pleasant voice tone and pitch

• Customer Services / Call Center experience is an advantage

• Candidate who can start Immediately advantage

• Applicants must be willing to work in Long Hours

• Willing to work over time to finish deadlines

• Able to work in a team & under pressure

Information :

• Company : Hakuryu Omakase
• Position : Customer Service
• Location : Jakarta Selatan
• Country : ID