Customer service

Job description:

• Respond to customer inquiries, product offers, complaints, reminder & upselling via WhatsApp, email, Instagram DM, and other platforms in a timely, friendly, and professional manner. 

• Achieve standard time to respond maximum of 10 mins 

• Handle complaints or issues with empathy and problem-solving skills, ensuring high customer satisfaction. 

• Act as the main point of contact for customer follow-ups, feedback, and experience improvements

• Coordinate B2C & B2B orders from confirmation to delivery, including liaising with packing and delivery teams. 

• Ensure accurate and timely handling of customer orders—especially for Farm Boxes, Cold-pressed Juice, and event-related sales. 

• Maintain and update customer databases and order records. 

• Track feedback and identify trends or recurring issues to help improve products and services. 

• Assist in building stronger relationships with regular customers and loyal partners

• Support the marketing team in customer-related campaigns or activations 

• Help prepare replies or FAQs for social campaigns or seasonal sales.

• Issuing Direct Invoice after Sales Transaction 

• Reporting:Daily & Monthly to Company group, by email , to coordinate about result, concerns, to Employer 

• Work with target given by relevant manager 

• Coordinate orders fulfillment with Production team 

Information :

• Company : Little Spoon Farm Bali
• Position : Customer service
• Location : Bali
• Country : ID