Customer Service Staff

Job Description :

Responsible for flight bookings, ticket issuance, and delivers exceptional customer service. This role includes assisting clients with reservations, handling booking modifications, and ensuring a seamless ticketing process while complying with company policies and airline regulations.

Requirements :

• Min. Bachelor Degree of any major, and or;

• Have min. two years experience in same field;

• Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo (preferred);

• Familiarity with airline ticketing policies, fare rules, and booking procedures;

• Fluency in English;

• Fluency in Mandarin is beneficial;

• Strong communication and customer service skills;

• Excellent problem-solving to handle customer inquiries and resolve ticketing issues efficiently and multitasking abilities;

• Attention to detail and accuracy in processing bookings;

• Ability to work both independently and collaboratively in a team

Information :

• Company : PT Terang Solusi Semesta
• Position : Customer Service Staff
• Location : Jakarta Selatan
• Country : ID