Customer Service (Travel Agent)

• Handle customer inquiries via phone, email, and chat regarding travel products and services.

• Provide accurate information on tour packages and travel documents.

• Assist customers with bookings, changes, cancellations, and payment processes.

• Coordinate with internal teams (sales, operations, admin) to ensure smooth service delivery.

• Manage and resolve customer complaints or issues in a professional manner.

• Maintain good customer relationships to encourage repeat business.

• Support marketing or sales team in promoting travel products when needed.

• Minimum 1 year of experience as Customer Service, must from travel agent industry.

• Good communication skills in Bahasa Indonesia and basic English.

• Strong problem-solving and multitasking ability.

• Detail-oriented, organized, and customer-focused.

• Able to work in a fast-paced environment with a positive attitude.

• Familiar with travel booking systems or willing to learn quickly.

Information :

• Company : Webuy
• Position : Customer Service (Travel Agent)
• Location : Jakarta Utara
• Country : ID