Customer Success Manager at Tech Titan Group

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari Tech Titan Group untuk posisi Customer Success Manager. If the Customer Success Manager di Jakarta sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di Tech Titan Group untuk posisi Customer Success Manager di bawah ini sesuai dengan kualifikasi Anda.

Customer Success Manager (CSM) – Job Description

Role Overview

The Customer Success Manager is responsible for building strong relationships with customers, driving product adoption, ensuring customer satisfaction, and reducing churn. The goal is to help customers realize maximum value, leading to retention and growth.

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Key Responsibilities

1. Customer Onboarding & Enablement

• Guide new customers through onboarding and implementation

• Provide product training and best practices

• Ensure a smooth transition from sales to active use

2. Relationship Management

• Act as the main point of contact for assigned customers

• Build long-term, trusted relationships with stakeholders

• Conduct regular check-ins and business reviews (QBRs)

3. Customer Retention & Growth

• Monitor customer health and usage metrics

• Identify risks and proactively prevent churn

• Upsell and cross-sell additional products/services where appropriate

4. Product Adoption & Value Realization

• Help customers achieve their goals using the product

• Drive feature adoption and engagement

• Share use cases and success strategies

5. Issue Resolution & Advocacy

• Coordinate with support and technical teams to resolve issues

• Represent customer feedback internally to improve product/service

• Act as the customer’s advocate within the Perusahaan

6. Data & Reporting

• Track KPIs such as churn rate, retention, NPS, and expansion revenue

• Maintain CRM records and customer success plans

• Provide insights and reporting to management

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Key Skills & Qualifications

• Strong communication and interpersonal skills

• Relationship-building and stakeholder management

• Problem-solving and critical thinking

• • Analytical mindset (comfortable with data and metrics)

Info Pekerjaan:

• Perusahaan: Tech Titan Group
• Posisi: Customer Success Manager
• Lokasi Kerja: Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Customer Success Manager at the office Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.