Customer Support & Operations Associate at KaChick

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari KaChick untuk posisi Customer Support & Operations Associate. If the Customer Support & Operations Associate di Indonesia sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di KaChick untuk posisi Customer Support & Operations Associate di bawah ini sesuai dengan kualifikasi Anda.

Tentang Kami

We’re transforming how the world captures, shares, and experiences visual stories.

Gump is Asia’s leading AI-powered SaaS platform for photographers and creative businesses, and KaChick connects travelers and photographers through authentic, AI‑enhanced experiences.

Together, we support creators, brands, and travelers across Asia with smart tools for photo management, bookings, and travel storytelling.

The Opportunity

We’re looking for a Customer Support & Operations Associate to support our team across both Gump and KaChick.

You will handle day‑to‑day customer enquiries and operational tasks around bookings, events, and platform usage, so that founders, sales, and product can move faster. This role is ideal for someone who is organised, detail‑oriented, has experience working as a virtual assistant or similar remote support role, and enjoys helping both customers and teammates.

Key Responsibilities

Customer Support

• Respond to customer and photographer enquiries via email, chat, and messaging (e.g. WhatsApp, IG, website chat).
• Help users with basic questions about accounts, bookings, galleries, and platform features.
• Escalate more complex issues to the right team member and follow through until resolved.
• Maintain a helpful, professional, and friendly tone in all communications.

Operations & Coordination

• Support booking and event operations: update schedules, booking details, and status in our systems.
• Coordinate with photographers, partners, and internal teams on confirmations, changes, and follow‑ups.
• Perform routine operational and administrative tasks such as data entry, updating spreadsheets/CRMs, preparing simple reports, and organising digital files and documents.
• Assist with invoices or basic paperwork when needed (following clear guidelines).

Platform & Process Support

• Help test new features or flows from a user point of view and flag issues or bugs to the team.
• Maintain and update simple documentation, FAQs, and internal notes to make future support faster.
• Suggest small improvements to support and operations processes, templates, and internal workflows.

What You Bring

• 1–3 years of experience in customer support, operations/admin, or as a virtual assistant / remote assistant.
• Strong communication skills in written and spoken English; Chinese (Cantonese and/or Mandarin) is a strong advantage.
• Good organisation and attention to detail; you are comfortable handling multiple small tasks, following checklists, and keeping records accurate.
• Comfortable using online tools (e.g. Google Workspace, spreadsheets, chat tools, basic CRM or ticketing tools).
• A helpful, patient, and service‑oriented mindset—you enjoy solving problems for customers and supporting teammates.
• Interest in photography, travel, or the creator economy is a plus.

Why Join Us

• Work closely with founders and core team members in a fast‑growing AI and travel/photography startup.
• See the impact of your support and operations work across real customers, photographers, and events.
• Learn how SaaS, marketplaces, and creator businesses operate from the inside.
• Grow your role over time into more specialised paths (e.g. Customer Success, Operations, or Admin/Office Management) based on your strengths.

Info Pekerjaan:

• Perusahaan: KaChick
• Posisi: Customer Support & Operations Associate
• Lokasi Kerja: Indonesia
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Customer Support & Operations Associate at the office Indonesia di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.