Customer Support Representative at Bruntwork

Job Description:

Latest Job Information from Company Bruntwork as position Customer Support Representative. If Job Vacancy Customer Support Representative in Metro matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Bruntwork as the position Customer Support Representative below matches your qualifications.

This is a remote position.

Job Highlights:

• Contract type: Independent Contractor
• Schedule: 40 hours per week; Monday to Friday 9:00am - 5:30pm (30mins unpaid lunch break)
• Client Timezone: Sydney Australian

Client Overview

Join a dynamic e-commerce startup that's revolutionizing the furniture retail space! Our client is an innovative online retailer specializing in high-quality furniture, operating multiple Shopify stores. As a growing company, they're looking for passionate individuals to help shape their customer experience and drive their expansion in the competitive e-commerce market.

Job Description

Are you ready to be at the forefront of customer service in a rapidly growing e-commerce environment? We're seeking a dedicated Customer Support Virtual Assistant to become the voice of our client's brand. In this role, you'll be instrumental in managing customer relationships, from initial inquiries to after-sales support. You'll work with cutting-edge e-commerce platforms and inventory systems, providing crucial support to customers throughout their shopping journey. This position offers a unique opportunity to grow with a startup, where your contributions will have a direct impact on the company's success and customer satisfaction.

Responsibilities

• Serve as the primary point of contact for customer inquiries via online chat and phone calls, ensuring prompt and professional responses
• Provide comprehensive information on product availability, ongoing sales promotions, and accurate delivery timelines
• Handle pre-sales inquiries with enthusiasm, supporting the sales process and helping to convert leads into customers
• Efficiently process and track orders using the SingSeven inventory system, ensuring accuracy and timeliness
• Address after-sales issues with empathy and problem-solving skills, including managing damaged goods claims
• Collaborate with the internal team to resolve complex customer issues and contribute to improving service processes
• Assist with general administrative tasks to support the smooth operation of the business
• Adapt to the evolving needs of a growing startup, including potential weekend or holiday work with notice

• 3+ years of customer support experience preferably in an e-commerce or retail sectors
• Fluent English speaker with excellent written and verbal communication skills
• Familiarity with inventory management systems and e-commerce platforms; experience with Shopify is a plus
• Strong problem-solving skills and ability to work independently in a remote setting
• Tech-savvy with the ability to quickly learn and adapt to new software and systems
• Excellent time management skills and ability to prioritize tasks effectively
• Positive attitude and passion for delivering exceptional customer experiences
• Reliable internet connection and quiet work environment for handling customer calls
• Flexibility to occasionally work weekends or holidays as the business grows (with advance notice)

Independent Contractor Perks:

• HMO Coverage for eligible locations
• Permanent Work from Home
• Immediate Hiring
• Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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Job Info:

• Company: Bruntwork
• Position: Customer Support Representative
• Work Location: Metro
• Country: ID

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Support Representative at the office Metro above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.