Customer Support Supervisor at ATI Business Group

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari ATI Business Group untuk posisi Customer Support Supervisor. If the Customer Support Supervisor di Central Jakarta sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di ATI Business Group untuk posisi Customer Support Supervisor di bawah ini sesuai dengan kualifikasi Anda.

Purposes of the role :

We are looking for conscientious thinking to assist our operations department as they will manage live booking amendment, creating VCC, confirming live booking. You also need to work on problems of moderate scope where analysis of situations exercise communication within defined procedures and practices to determine appropriate action.

To succeed in this role, you should be a skilled and thorough researcher with excellent

communication and record-keeping skills. You should be detail-oriented, organized, and self-motivated with quick solving and good English communication.

Job Descriptions :

• Supervise and support a team of agents responsible for:
• Handling multiple live chats from retail agents regarding their travel reservations.
• Managing email, chat, and voice communications with suppliers.
• Processing and confirming clients' travel booking itineraries with high accuracy.
• Ensure team members follow detailed instructions and adhere to established operational guidelines.
• Monitor and maintain service quality to meet or exceed team KPIs and SLAs.
• Provide coaching, mentoring, and performance feedback to team members.
• Identify workflow issues or system limitations and escalate them promptly to relevant stakeholders.
• Collaborate with other departments to ensure smooth handling of operational processes and client satisfaction.
• Generate periodic reports on team performance, productivity, and incident management.

Qualifications :

• Proven experience in a supervisory or team leader role, preferably in the travel, BPO, or customer service industry.
• Excellent communication skills in English, both written and spoken.
• Strong analytical and logical thinking skills.
• High attention to detail and accuracy in processing tasks.
• Flexible with working hours to support business needs.
• Ability to work collaboratively with team members and guide them effectively.
• Capable of multitasking in a fast-paced environment, managing chats, emails, and calls simultaneously.
• Comfortable working under established guidelines and service standards.
• Nice to have: Prior experience in customer service or travel-related support roles.

Info Pekerjaan:

• Perusahaan: ATI Business Group
• Posisi: Customer Support Supervisor
• Lokasi Kerja: Central Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Customer Support Supervisor at the office Central Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.