English Customer Service Experience (Jakarta)

Qualifications:

- Bachelors degree or equivalent from all majors

- Minimum GPA 2,75

- Experienced in Customer Service minimum 6 months

- Excellent in English (Speaking, Writing, Listening, and Reading with minimum score C1 (Will be tested during the recruitment process)

- Good analytical thinking and problem solving

- Customer focused

- Good in Time Management

- Willing work in shifting schedule

- Willing to Placed in Jakarta

Responsibilities:

- Handle the card fraud disputes raised by customers and handle such escalations from customer support or other internal teams, including where required to create fraud cases in the relevant internal systems

- Understand the fraud or scam event that has impacted the customers

- Direct escalations in the card fraud inbox to the correct internal teams

- Combine multiple ongoing disputes from a single customer and investigate them as part of a single fraud event

- Understands procedures and policies and stays updated on changes to ensure accuracy and compliance

- Effectively manages and prioritizes workload autonomously, with a strong capability to handle multiple priorities simultaneously while maintaining focus, quality, and meeting deadlines

Job Type: Full-time

Education:

• D1-D4 (Required)

Experience:

• Customer Service: 1 year (Required)

Language:

• English (Required)

Location:

• Jakarta (Required)

Application Deadline: 05/11/2025

Information :

• Company : Teleperformance
• Position : English Customer Service Experience (Jakarta)
• Location : Jakarta
• Country : ID