| Position | English Customer Service (Night Shift) |
| Posted | 2025 October 01 |
| Expired | 2025 October 31 |
| Company | Concentrix |
| Location | Yogyakarta | ID |
| Job Type | Full Time |
Latest Job Information from Company Concentrix as position English Customer Service (Night Shift). If Job Vacancy English Customer Service (Night Shift) in Yogyakarta matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Concentrix as the position English Customer Service (Night Shift) below matches your qualifications.
Responsibilities:
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.
Qualifications:
Diploma 3/Bachelor's degree holder.
Prior work experience as a Customer Service Agent/Chat Support Agent, fresh graduate are welcome.
Good proficiency in English is a must, minimum B2 level.
High on teamwork and engagement.
Mature & has the analytical thinking.
Wiling to work in permanent shift schedule.
Willing to work onsite in Yogyakarta.
After reading and understanding the criteria and minimum qualification requirements explained in the job information English Customer Service (Night Shift) at the office Yogyakarta above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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