GM Service & Maintenance - Heavy Equipment

Responsibilities:

• Develop and implement comprehensive aftersales strategies aligned with the companys overall business objectives to drive customer satisfaction, retention, and revenue.

• Oversee all aspects of the aftersales department, including service operations, parts logistics, and workshop productivity, ensuring efficiency and profitability.

• Implement and manage robust processes to deliver exceptional customer service, focusing on resolving issues, managing warranty claims, and improving the overall customer satisfaction index (CSI).

• Maximize profitability through the sale of labor, parts, and value-added services like service plans and extended warranties.

• Provide expert support, market intelligence, and business planning assistance to the dealership network to improve their retail operations, service quality, and customer loyalty.

Requirements:

• Bachelors degree in automotive engineering, Mechanical Engineering, Business Administration, or equivalent.

• 10+ years of experience in aftersales or service operations in Commercial Vehicle / Heavy Equipment industry. Minimum 5 years in a senior leadership role (Service Manager, After sales Manager, or higher)

• Deep understanding of commercial vehicle systems, Administration & KPIs

• Service & Parts sales development

• Branch development

• Service & Parts Contract Development, understanding of warranty claim processes and service contract profitability

• Establish in depth Key Account Managers. Key customer service, parts, and ARC growth

• On site parts, service control

• Experienced in dealing with the principals regarding technical concerns and parts availability

• Obtain and maintain Dealer Operating Standards

• Familiar with CRM, inventory control systems, and workshop scheduling tools.

• Knowledge of local regulations for commercial vehicle service

Information :

• Company : Trust Recruit
• Position : GM Service & Maintenance - Heavy Equipment
• Location : Jakarta
• Country : ID