Graduate Services Trainee

Job Description Summary Overview GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. At GE HealthCare, our 1-year Early Career Trainee Program is designed for passionate individuals to learn alongside professionals, gain valuable insights and get hands-on experience in top-of-the-line healthcare equipment. Throughout the program, you will have mentorship opportunities, a comprehensive training curriculum and personal development initiatives to help you gain a holistic view of the business, an experience that shapes the future of healthcare delivery, and be an active contributor to a transformative healthcare industry. As a Graduate Services Trainee, you will play a key role in building a strong culture of collaboration between the commercial, technical, operational and support teams and to achieve optimal customer service delivery, with a focus on maintaining a strong communication pathway with customers. This is an exciting opportunity for a recent graduate with a passion for healthcare technology. You will be responsible for supporting as the key interface between the customer-facing field teams and the wider business to ensure the smooth running of day-to-day activities. This position is a one-year fixed term contract with 3 rotations: Business Operations, Service Delivery, Quality. Job Description

Responsibilities:

• Business Operations: Installed Product, Contract & Invoicing process, Service Order to Remittance/ On-demand Service. Drive data accuracy and use of the system as per standard processes.
• Service Delivery: Preventive Maintenance planning, field activities scheduling to support country operations. Work closely with the field, remote technical teams, and Customer Service Center (CSC) to provide a successful, consistent customer service interaction.
• Service Quality / Continuous Improvement: Drive in country service quality improvement, delivery process improvement, customer experience, digital technology, indirect channel partner operations performance
• Work closely with cross-functional teams, including service engineers, service commercial, product development, business operations and customer service, to enhance overall customer satisfaction and product performance.

Quality / Compliance:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Qualifications/Requirements:

• Educational Background: Bachelors degree in Supply Chain Management, Operations, Computer Engineering or a related field.
• Work Experience: Fresh graduate or individuals with less than 2 years of experience
• Technical Skills: An understanding of supply chain and operations.
• Problem-Solving Abilities: Excellent analytical and problem-solving skills to drive process improvement and resolve issues efficiently.
• Communication Skills: Strong interpersonal and communication skills to interact with customers and collaborate effectively with internal teams.
• Adaptability: Ability to thrive in a fast-paced environment, managing multiple tasks and adapting to evolving priorities.
• Team Player: A collaborative mindset and willingness to work closely with colleagues to achieve common goals.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

Relocation Assistance Provided: No

Information :

• Company : GE HEALTHCARE
• Position : Graduate Services Trainee
• Location : Jakarta
• Country : ID