Guest Relations Officer at Karma Group

Job Description:

Latest Job Information from Company Karma Group as position Guest Relations Officer. If Job Vacancy Guest Relations Officer in Denpasar matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Karma Group as the position Guest Relations Officer below matches your qualifications.

Karma Group sedang membuka lowongan untuk posisi Penuh waktu Guest Relations Officer di Pemogan, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Tersedia jam fleksibel
• Gaji yang diinginkan: Rp5,000,000 per bulan

Are you passionate about people and creating unforgettable experiences?

Join our team as a Guest Relations Officer (GRO) and be the warm smile that welcomes every guest!

Role Description

A Guest Relations Officer (GRO) is responsible for creating a positive guest experience by providing warm, professional, and personalized service. The role ensures smooth communication between guests and the company, handles inquiries or complaints efficiently, and enhances overall customer satisfaction.

Responsibilities:

• Welcome and greet guests with professionalism and courtesy, ensuring their special requirements and expectations are exceeded.

• Act as the main point of contact for guests, handling inquiries, requests, and complaints promptly.

• Provide accurate information about company services, facilities, promotions, or events.

• Coordinate with internal departments to ensure guest needs are met.

• Maintain guest profiles and records to support personalized service.

• Monitor guest feedback and communicate improvement opportunities to management.

• Support the implementation of customer service standards and company policies.

• Maintain a professional appearance and represent the brand's values at all times.

Qualifications:

• Guest Relations and Customer Satisfaction skills

• Excellent Communication skills, fluent in English

• Ability to handle complaints and inquiries effectively

• Experience in the hospitality industry is a plus

• Strong problem-solving abilities and ability to remain calm under pressure

Job Info:

• Company: Karma Group
• Position: Guest Relations Officer
• Work Location: Denpasar
• Country: ID

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Guest Relations Officer at the office Denpasar above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.