Helpdesk Support (Japanese Speaker)

📍 Onsite - South Jakarta | ⏳ 6-Month Contract

Responsibilities:

• Act as the first point of contact for IT-related issues (hardware, software, network, ERP systems).

• Record, monitor, and resolve tickets in the helpdesk system according to SLA.

• Perform initial troubleshooting and escalate complex issues to higher-level support teams.

• Provide clear guidance to end-users to prevent recurring issues.

• Assist with installation, configuration, and updates of basic software/hardware.

• Prepare routine reports on incidents, resolutions, and recommendations.

• Maintain effective communication and ensure user satisfaction.

Requirements:

• Bachelors degree in IT or related field.

• Minimum a year of experience as IT Helpdesk / Technical Support.

• Proficiency in Japanese with JLPT N1 certification (mandatory).

• Familiarity with ERP systems (SAP S/4 HANA, Oracle Fusion) is a plus.

• Strong communication and problem-solving skills.

• Willing to work onsite at our Japanese consulting client in South Jakarta.

• Available for a 6-month contract.

Information :

• Company : KAZOKKU
• Position : Helpdesk Support (Japanese Speaker)
• Location : Jakarta Selatan
• Country : ID