IT Onsite Engineer - Padang
Hemmersbach |
Padang |
ID
IT Onsite Engineer - Padang
Overview2nd Level Onsite Support on Hardware and Software for customers
Contact us directly if you have any questions about this open job position
Responsibilities- Provide 2nd line onsite technical support to Enterprise users of desktops/laptops/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the companys IT ticketing tool. Coordinate and communicate with the central helpdesk team.
- Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones
- Troubleshoot hardware related issues and replace parts if needed
- Troubleshoot software related issues and apply fixes
- Perform Install, Move, Add and Change activities
- Work with team members in completing job assignments
- Follow processes to attend assigned jobs and escalate issues
- On-boarding and off-boarding users
- 18 months of IT experience (or equivalent)
- Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
- At least 3 years of experience with end user support.
- Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
- Familiar with ticketing system (such as Service Now and etc.)
- Collaboration experience including knowledge of remote control of PCs
- Attitude as a team player
- Fluency in both written and spoken English
Information :
- Company : Hemmersbach
- Position : IT Onsite Engineer - Padang
- Location : Padang
- Country : ID
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Post Date : 2025-09-22 | Expired Date : 2025-10-22