IT Operation HelpDesk Specialist

Main Responsibility

1. Ensure the availability, and reliability of the customers IT infrastructure.

2. Support/handle any request, inquiries, and alerts using ticketing system.

3. Conduct maintenance, patching, and improvement activities.

4. Troubleshoot common issue on both internal and customer environment based on procedure Maintain internal documentation, backup, and knowledge base.

5. Create monthly report, incident report, and other reports as needed.

6. Work remotely based on rotating shift schedule.

Target

1. Maximum 30 years old.

2. Bachelor Degree (S1) Knowledge in IT Fundamental is preferable.

3. English proficiency is a MUST.

4. Interview will be done in English.

5. Disciplined and willing to improve Can work in a team, proactive, can communicate clearly.

Competencies

1. Server and Operating System (Windows and Linux)

2. L2 and L3 Networking

3. Virtualization

4. Firewall and ZTNA

5. Monitoring

6. Fluent in spoken English

7. Clear communication

8. Teamwork

Information :

• Company : IIJ Global Solutions Indonesia
• Position : IT Operation HelpDesk Specialist
• Location : Jakarta
• Country : ID