IT Service & Operations at PT Berca Hardayaperkasa

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari PT Berca Hardayaperkasa untuk posisi IT Service & Operations. If the IT Service & Operations di Jakarta sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di PT Berca Hardayaperkasa untuk posisi IT Service & Operations di bawah ini sesuai dengan kualifikasi Anda.

IT Service & Operations is responsible for ensuring the effective delivery, management, and continuous improvement of IT services to meet organizational needs and objectives. This role focuses on aligning IT service delivery with business requirements, managing service teams, maintaining high customer satisfaction, and driving operational excellence.

Responsibilities

• Coordinate and manage daily IT service operations to ensure services run effectively and meet agreed SLA targets.
• Monitor service performance, operational activities, and issue resolution progress.
• Handle coordination, analysis, escalation, and follow-up for Incident, Problem, and Change Management processes.
• Support ITSM operational activities based on ITIL best practices and governance standards.
• Prepare and present operational reports, SLA achievement reports, and service review documentation.
• Collaborate with internal teams, vendors, business users, and customers to ensure smooth service delivery.
• Support Organization Change Management (OCM) initiatives including service transition, operational readiness, process adoption, and user communication.
• Assist planning and execution of operational improvement and continuous service improvement initiatives.
• Conduct coordination related to workload management, operational support activities, and service issue tracking.
• Ensure customer requests and operational issues are handled effectively and professionally.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field. Advanced degree preferred.
• Minimum 3 years of experience in IT Service Operations, IT Service Desk, Technical Support, ITSM, or related area.
• Exposure to Organization Change Management (OCM), service transition, or operational change initiatives is a plus.
• Strong communication, coordination, analytical, and stakeholder management skills.
• Customer service oriented with strong problem-solving ability.
• Familiar with ITSM tools such as Ivanti, ServiceNow, ManageEngine, Jira Service Management, or similar platforms.
• Strong knowledge of ITIL and service management best practices. ITIL v3/v4 certification is a plus.
• Proven experience managing large-scale IT operations and cross-functional teams.
• Excellent leadership and people management skills.
• Effective communication and interpersonal skills.

Info Pekerjaan:

• Perusahaan: PT Berca Hardayaperkasa
• Posisi: IT Service & Operations
• Lokasi Kerja: Jakarta
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan IT Service & Operations at the office Jakarta di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.

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