IT SUPPORT AND OPERATIONS SPECIALIST at PT Inovasi Adiwarna Raya

Job Description:

Latest Job Information from Company PT Inovasi Adiwarna Raya as position IT SUPPORT AND OPERATIONS SPECIALIST. If Job Vacancy IT SUPPORT AND OPERATIONS SPECIALIST in Surabaya matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from PT Inovasi Adiwarna Raya as the position IT SUPPORT AND OPERATIONS SPECIALIST below matches your qualifications.

PT INOVASI ADIWARNA RAYA is a leading IoT (Internet of Things) technology company based in Indonesia. The company specializes in the development, implementation, and provision of cutting-edge smart solutions tailored to meet the evolving needs of various businesses and individuals.

We are seeking a highly organized and solution-oriented IT Support and Operations Specialist. This role is critical as a communication and operational bridge between our technical teams (Developers) and Field Operations, while also being fully responsible for IT asset management and daily technical support.

You will ensure smooth technology operations and effective communication across the organization. Your duties fall into three main pillars:

• Incident Response & Resolution: Respond to and resolve a variety of IT-related inquiries and issues from employees and customers in a timely and efficient manner.

• Technical Coordination: Act as the primary liaison between the Developer Team and the Field Operations Team to identify the root cause of device issues in the field, ensuring necessary fixes or updates are implemented.

• User Guidance: Provide technical support and guidance to users on the use of software, hardware, and other company systems.

• Installation & Configuration: Assist with the installation, configuration, and troubleshooting of the company's products and internal systems.

• Asset Inventory: Accurately inventory, document, and maintain the company's hardware assets (laptops, PCs, mobile phones) and software licenses.

• Device Preparation (Staging): Set up, install operating systems, and configure new devices for new hires prior to deployment.

• Administrative Support: Manage the procurement and repair process for company assets and coordinate logistics with technical vendors.

• SOP Documentation: Assist in writing and updating Standard Operating Procedures (SOPs) and technical user guides, particularly those relating to field operations.

• Policy Implementation: Collaborate with the IT team to implement and maintain IT policies, procedures, and best practices.

• Continuous Improvement: Contribute to the continuous enhancement of our IT infrastructure and services.

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Information Systems, or equivalent.

• Minimum 2 years of relevant experience in an IT Support, Helpdesk, or Technical Coordinator role.

• Strong proficiency in troubleshooting hardware, software, and operating systems (Android/Windows/macOS).

• Excellent understanding of basic networking and entry-level server administration concepts.

• Outstanding organizational and record-keeping skills (essential for asset management).

• Ability to communicate effectively with both highly technical (Developers) and non-technical (Field Operations) teams.

• Proactive, solution-oriented, and capable of working in a fast-paced environment.

Job Info:

• Company: PT Inovasi Adiwarna Raya
• Position: IT SUPPORT AND OPERATIONS SPECIALIST
• Work Location: Surabaya
• Country: ID

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT SUPPORT AND OPERATIONS SPECIALIST at the office Surabaya above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.