IT Support Coordinator

Job Requirements:

• Minimum Bachelors degree (S1) from a university in an IT-related major: Computer Engineering, Information Management, Information Systems, Computer Systems, Information Technology; or at least 5 years of experience in the IT field

• Minimum GPA of 2.75 (on a 4.0 scale)

• Understand the SDLC concept (Waterfall and/or Agile)

• Possess an IT-related certification

• Strong and detail-oriented analytical skills

• Understanding one or more programming languages is a plus

• Good knowledge of databases (experience with databases is an added value)

• Experience in leading a team (especially in IT)

• Experience in application development and/or IT operations teams for at least 3 years

• Familiar with operating systems such as Windows, Linux, and their supporting software

• Skilled in IT troubleshooting, both hardware and software

• Knowledge of data backup procedures, system security, and disaster recovery

• Experience in using and configuring software (applications and OS)

• Able to compile team work reports and provide recommendations for team improvement

• Effective and quick problem-solver under pressure

• Experienced in creating SOPs (Standard Operating Procedures) and documenting workflows to ensure operational continuity

• Able to plan and carry out preventive maintenance regularly without being directed

Responsibilities:

• Coordinate, conduct health checks and analyze existing databases; recommend improvement steps based on incidents, including problems found during operations

• Implement improvements to enhance application and database operational processes

• Support Disaster Recovery Planning (DRP) testing for applications

• Provide support to meet internal and external audit data needs

• Support promotion, change, and enhancement activities in the Change Management unit

• Support application testing in the Production environment when there are changes or enhancements

• Proactively provide efficient and optimal database management solutions

• Diagnose and resolve application issues with effective solutions

• Conduct preventive maintenance

• Proactively trace and communicate alerts or incidents related to applications, both internally and externally

• Perform routine maintenance and checks, including: Reporting findings of potential system malfunctions and Tuning performance if storage and database show performance degradation trends

• Perform corrective maintenance/problem management

• Carry out repair activities when database disruptions occur

Information :

• Company : Avows Technologies
• Position : IT Support Coordinator
• Location : Jakarta Selatan
• Country : ID