IT Support

Job Summary :

Provides desktop and basic network support including trouble resolution for end-users. The roles consist of performing a variety of tasks from workstation troubleshooting to mobile devices support including occasional special projects. Communicate in Professional and customer service oriented attitude.

Responsibilities:

• Provides desktop support to end-users in various OS platform
• Track/report support issues through a ticketing system
• Responsible for setup, configuration and delivery of workstations.
• Setup new user accounts in service directory (Active Directory, LDAP)
• Provides desktop application support and resolution
• Support mobile devices related to office purposes
• Provide remote assistance for users across the globe.
• Maintain hardware and software inventory.

Qualifications:

• Bachelors degree in engineering, computer science, computer networking, or related field
• Fresh graduates/ 1-2 year(s) of experience
• Knowledge of Windows, Linux/UNIX knowledge are preferred
• Knowledge of Various Operating Systems and Desktop Management services
• Knowledge of Various desktop management concept and desktop life cycle.
• Experience with desktop imaging software
• Excellent communication, problem solving and customer service skills
• Ability to set priorities and be flexible in a fast-paced environment
• Experience supporting VPN clients
• Experience with remote desktop applications (RDP, VNC)
• Willing to work in shifting schedule

Work Location:Around Halim Perdanakusuma Airport(HLP)

Job Type: Full-time

Experience:

• IT Support: 1 year (Required)

Application Deadline: 05/05/2025

Information :

• Company : PT Garuda Daya Pratama Sejahtera
• Position : IT Support
• Location : Jakarta
• Country : ID