IT Support

Role Summary:

As a IT Support, you will have responsibilities to manage and maintain Antivirus System, manage, maintain and troubleshoot Network issues.

Responsibilities:

• Perform snd level desktop support for windows 10/11 as required

• Provide technical mentoring for 1st level desktop support team members

• Execute routine patching and maintenance of windows system

• provide recommendations for the improvement of Standard Operating Procedures

• Update and track user issues using Helpdesk ticketing system

• Maintain system documentation, tune system performance and installing System software

Requirements:

• Candidate must be possess at least Bachelor Degree

• Having min 3-5 years experiences in deploying and supporting Microsoft Windows desktop technologies

• Excellent knowledge and experience with Active Directory and implementation

• Demonstrate good planning skills by ensuring the appropriate scheduling of resources including equipment and supplies

• Ability to communicate with expat employees (speak and write English) is essential

• Have Microsoft certification in Windows 10 or 11 will be an advantage

• Experience administering Microsoft 365, Onedrive and network sharing folder

• ITIL experience and certification will be an advantage

• Experience with switching and network products (Cisco, Dell, Mikrotik, Unifi)

• Experience with IP PBX (Avaya, Cisco or Sangoma)

Information :

• Company : Putragaya Wahana
• Position : IT Support
• Location : Jakarta
• Country : ID