Junior Customer Service Case Manager (Yogyakarta) at PT Horizon Internusa Persada

Job Description:

Latest job information from PT Horizon Internusa Persada for the position of Junior Customer Service Case Manager (Yogyakarta). If the Junior Customer Service Case Manager (Yogyakarta) vacancy in Yogyakarta matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at PT Horizon Internusa Persada for the position of Junior Customer Service Case Manager (Yogyakarta) below matches your qualifications.

Junior Case Manager

Case Manager who is experienced and problem solving oriented. This position is responsible for end-to-end management of customer complaints, with a special focus on VIP Guests and escalation cases. The ideal candidate must have strong communication skills, think analytically, and be able to coordinate with various parties across departments to achieve complete and satisfactory solutions.

Responsibilities:

- Monitor, handle and provide fast and clear solution for high priority case & customer complaint.

- Active coordination with another department in order to solving case & complaint.

- Taking decision for every high priority case & customer complaint.

- Lead and manage performance subordinate (Case Leader) .

Requirements:

- Bachelor's degree in a related field (Business Management, Communications, Customer Service, etc.).

- Minimum 3-5 years of experience in Customer Service, with a focus on handling complex complaints or VIP customers (Experience in the field of Complaint Management will be highly preferred).

- Proficient in verbal and written communication that is empathetic, persuasive and professional.

- Strong in analysis to identify the root of the problem and find innovative solutions.

- Experienced in negotiating and mediating conflicts for positive outcomes.

- Organized, able to manage multiple cases at once with attention to detail and deadlines.

- Able to work effectively in a team and build relationships between departments.

- Able to work under pressure, manage emotions, and stay calm.

- Highly committed to customer satisfaction and a strong desire to resolve problems.

- Proficient in using CRM systems (e.g., Zendesk) will be an added advantage.

- Willing to be full WFO and work with shifting schedules.

Job Info:

• Company: PT Horizon Internusa Persada
• Position: Junior Customer Service Case Manager (Yogyakarta)
• Work Location: Yogyakarta
• Country: ID

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Junior Customer Service Case Manager (Yogyakarta) at the office Yogyakarta above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.