Operations Manager

A Coffee Shop in Canggu, Bali is looking for a talented and enthusiastic Operations Manager (Full-time)

Responsibilities:

• Identify, pursue, and secure new revenue opportunities including wholesale accounts, events, collaborations and retail expansions

• Build and maintain strong relationships with local businesses and strategic partners

• Create and execute marketing campaigns to increase footfall and brand awareness

• Oversee daily café operations to ensure efficient service delivery

• Maintain high standards of coffee quality and overall customer experience

• Monitor and analyze sales, costs and profitability, implementing improvements where necessary

• Recruit, train, and lead a high-performing team

• Foster a positive, collaborative and service-driven work culture

• Deliver exceptional customer service and engagement standards

• Handle customer inquiries, feedback and complaints with professionalism

Requirements:

• Excellent written and verbal communication in English

• Proven experience working as an Operations Manager or in a related position within hospitality, F&B, coffee or related industries

• Strong track record of securing partnerships, driving sales and executing successful marketing campaigns

• Leadership and team management skills with the ability to coach and inspire

• Deep understanding of brand-building and customer experience design in premium hospitality

• Excellent organizational, multitasking and problem-solving skills

• Strong financial acumen: experience in budgeting, forecasting, cost control and identifying new revenue streams

Information :

• Company : Bali Staff Solutions
• Position : Operations Manager
• Location : Badung
• Country : ID