Patient Experience Department Head at Siloam Hospitals Group

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari Siloam Hospitals Group untuk posisi Patient Experience Department Head. If the Patient Experience Department Head di Indonesia sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di Siloam Hospitals Group untuk posisi Patient Experience Department Head di bawah ini sesuai dengan kualifikasi Anda.

At Siloam Hospitals, patient experience is more than service — it’s how we build trust, compassion, and excellence in every touchpoint.

Siloam Surabaya is looking for a Patient Experience Department Head who is passionate about creating meaningful patient journeys, strengthening service culture, and driving measurable impact across hospital operations.

What You Will Do:

• Lead and elevate end-to-end patient experience strategy
• Drive service excellence initiatives across all departments
• Monitor patient satisfaction metrics and implement improvement plans
• Collaborate with clinical & non-clinical leaders to ensure consistent service standards
• Transform feedback into actionable insights and sustainable improvements

What We’re Looking For:

• Minimum 5 years of experience in Customer Experience / Service Excellence / Patient Experience roles, preferably within hospital, hospitality, banking, or premium service industries
• Proven track record in improving customer/patient satisfaction scores with measurable outcomes
• Strong experience in handling service recovery cases and complaint management frameworks
• Experienced in designing and implementing service standards, SOPs, and training programs
• Comfortable working with data analytics and performance dashboards to drive improvement initiatives
• Strong stakeholder management skills, with experience collaborating with medical staff, operations, and corporate leadership
• Willing to be placed in Medan

If you believe healthcare is not only about clinical outcomes but also about how patients feel, we would love to connect with you.

Info Pekerjaan:

• Perusahaan: Siloam Hospitals Group
• Posisi: Patient Experience Department Head
• Lokasi Kerja: Indonesia
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Patient Experience Department Head at the office Indonesia di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.

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