| Position | Quality Assurance for Customer Service |
| Posted | 2025 July 30 |
| Expired | 2025 August 29 |
| Company | Concentrix |
| Location | Solo | ID |
| Job Type | Full Time |
Latest Job Information from Company Concentrix as position Quality Assurance for Customer Service. If Job Vacancy Quality Assurance for Customer Service in Solo matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Concentrix as the position Quality Assurance for Customer Service below matches your qualifications.
Are you a detail-oriented professional with a passion for customer excellence and a sharp eye for quality? Join our dynamic e-commerce team in Yogyakarta as a Quality Assurance Specialist for Customer Service!
In this role, you'll be instrumental in ensuring every customer interaction is top-notch. You'll assess replies, provide targeted coaching to agents, and continuously drive improvements to maintain high-quality service for our growing e-commerce platform.
What You'll Do:Monitor and evaluate customer service interactions (e.g., chat, email, calls) to ensure adherence to quality standards, policies, and procedures.
Analyze agent replies to customers, identifying strengths and areas for development.
Conduct mentoring sessions and provide constructive coaching to agents to address performance gaps and enhance their skills.
Proactively identify trends in customer inquiries and agent performance to prevent recurring issues.
Implement strategies to continuously improve the overall quality score of the customer service team.
Collaborate with Customer Service team leaders and trainers to refine processes and training.
Generate detailed reports on quality performance, highlighting key metrics and recommendations.
What We're Looking For:Proven experience in Quality Assurance within a Customer Service or Contact Center environment.
Strong understanding of customer service best practices and quality frameworks.
Excellent analytical and problem-solving skills, with the ability to identify root causes.
Exceptional communication and feedback skills, both written and verbal, for effective coaching.
High level of attention to detail and accuracy.
Proficiency in using CRM systems and quality monitoring tools.
Ability to work independently and as part of a collaborative team.
Willingness to work on-site in Surakarta.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Quality Assurance for Customer Service at the office Solo above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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