Quality Management Consultant at MRP Group

Deskripsi Pekerjaan:

Informasi lowongan terbaru dari MRP Group untuk posisi Quality Management Consultant. If the Quality Management Consultant di Indonesia sesuai dengan kualifikasi Anda, silakan kirimkan lamaran atau CV terbaru Anda langsung melalui portal lowongan kerja Jobkos yang telah diperbarui.

Harap dicatat bahwa melamar pekerjaan mungkin tidak selalu mudah, karena kandidat baru harus memenuhi kualifikasi dan persyaratan tertentu yang ditetapkan oleh perusahaan. Kami berharap peluang karier di MRP Group untuk posisi Quality Management Consultant di bawah ini sesuai dengan kualifikasi Anda.

Quality Management Consultant

Duration: 6–12 months + extension

Lokasi: Remote

Working Hours: EST time zone

Role Overview

We are seeking experienced Quality Management (QM) / Agent Evaluation Consultants.

The role is hands-on and operational, focused on conducting real agent evaluations using established QM methodologies and feeding structured results into the beta trial team to validate the new tool.

Key Responsibilities

• Perform agent evaluations and quality audits using formal QM processes
• Score agent interactions (calls, chats, etc.)
• Complete QA scorecards and evaluations
• Capture findings, evidence, and insights
• Support assessment, analysis, and validation of QM/audit outputs
• Ensure evaluations follow consistent, structured quality standards
• Communicate findings clearly to internal stakeholders

Required Experience

• Proven, real-world experience conducting agent evaluations / QA audits
• Experience with Verint QM or Five9 QM
• Hands-on use of formal Quality Management tools
• Strong understanding of: QA scorecards, Calibration

Info Pekerjaan:

• Perusahaan: MRP Group
• Posisi: Quality Management Consultant
• Lokasi Kerja: Indonesia
• Negara: ID

Cara Mengirimkan Lamaran:

Setelah membaca dan memahami kriteria serta persyaratan kualifikasi minimum yang dijelaskan dalam informasi pekerjaan Quality Management Consultant at the office Indonesia di atas, segera lengkapi berkas lamaran kerja seperti surat lamaran, CV, fotokopi ijazah, transkrip nilai, dan pelengkap lainnya sebagaimana dijelaskan di atas. Kirimkan melalui tautan Halaman Berikutnya di bawah ini.