Regional Service Director

Michael Page | Jakarta | ID

Lead regional post-sales service operations across Asia, ensuring technical excellence and customer satisfaction. Drive strategic service initiatives to support business growth and long-term client partnerships.

Client Details

An industrial equipment and solutions company mostly serves oil and gas. A globally recognized organization with a strong presence across multiple regions, committed to delivering high-quality technical services and operational excellence. The company supports long-term client relationships through innovation and service reliability.

Description

  • Lead and manage service teams across multiple countries to ensure consistent technical support.
  • Develop and implement service strategies, KPIs, and escalation protocols.
  • Collaborate with internal departments to ensure seamless service execution.
  • Address customer issues, warranty claims, and field interventions with urgency.
  • Monitor service performance and customer feedback to drive improvements.
  • Conduct training for technical and support staff.
  • Support digital transformation of service processes and CRM systems.
  • Represent the region in global service discussions and initiatives.
  • Ensure compliance with safety, quality, and regulatory standards.

Profile

  • Bachelors degree in a technical field; advanced certifications are a plus.
  • 12+ years of experience in technical service or operations, ideally with regional exposure.
  • Strong leadership and cross-cultural team management experience.
  • Strategic thinker with a customer-focused mindset.
  • Excellent communication and problem-solving skills.
  • Proficient in CRM and ERP systems.

Job Offer

  • A high-impact leadership role in a global setting.
  • Opportunities to shape service strategy and innovation.
  • Attractive compensation and career development prospects.

To apply online please click the Apply button below. For a confidential discussion about this role please contact Dina Rizki on +62 21 29588***.


Information :

  • Company : Michael Page
  • Position : Regional Service Director
  • Location : Jakarta
  • Country : ID
Next Process

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Post Date : 2025-08-11 | Expired Date : 2025-09-10

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