Reservation Staff

Reservation Staff - Travel Agent

Reservation Manager / Sales & Reservation Supervisor

1. Handling Reservations

   • Receive and process booking requests from clients, partners, and agencies (via phone, email, or online platforms).

   • Confirm availability with hotels, airlines, transportation, or tour operators.

   • Issue booking confirmations, vouchers, and related travel documents.

2. Customer Service

   • Provide accurate information about travel packages, rates, itineraries, and services.

   • Assist clients with changes, cancellations, or special requests.

   • Handle customer complaints or issues in a professional manner and escalate when needed.

3. Coordination with Partners & Suppliers

   • Maintain strong communication with hotels, airlines, transport providers, and tour suppliers.

   • Negotiate rates and secure availability during peak seasons.

   • Monitor supplier confirmations to ensure accuracy of reservations.

4. Administration & Documentation

   • Maintain reservation records and client files in the system.

   • Update daily, weekly, and monthly booking reports.

   • Ensure timely invoicing and proper documentation for accounting and finance.

5. Sales & Upselling

   • Promote additional services such as tours, activities, insurance, or upgrades.

   • Support the sales team by providing reservation details and availability updates.

   • Assist in achieving sales and revenue targets through effective reservation handling.

6. Teamwork & SOP Compliance

   • Work closely with the sales, contracting, and operations teams to ensure smooth service delivery.

   • Follow company Standard Operating Procedures (SOP) for reservations and customer handling.

   • Contribute to team meetings and suggest improvements in reservation processes.

Information :

• Company : Katibe House Restaurant
• Position : Reservation Staff
• Location : Kuta
• Country : ID