Reservation Staff at Yolla Group

Job Description:

Latest job information from Yolla Group for the position of Reservation Staff. If the Reservation Staff vacancy in Pecatu matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Yolla Group for the position of Reservation Staff below matches your qualifications.

Yolla Group sedang membuka lowongan untuk posisi Penuh waktu Reservation Staff di Pecatu, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp4,500,000 - Rp6,000,000 per bulan

I. Job Purpose:

To ensure smooth and efficient handling of all reservation-related duties, including guest bookings, OTA management, communication with internal departments, and maximizing room revenue through effective booking strategies.

II. Key Responsibilities:

Reservation Management

1. Handle all reservation inquiries via phone, email, OTA platforms, and walk-ins in a timely and professional manner.
2. Process new reservations, cancellations, amendments, and no-shows accurately and in accordance with company policies.
3. Maintain and update reservation systems, ensuring availability and rate accuracy across all channels (e.g., direct, OTA, GDS).
4. Monitor daily arrivals, departures, and special requests to ensure guest satisfaction and smooth operation.
5. Verify and ensure proper billing setup, especially for group reservations, OTA virtual cards, promos, and direct bookings.

Revenue & OTA Coordination

1. Assist with daily yield and rate management strategies in coordination with the Revenue Manager or Sales team.
2. Monitor OTA bookings and ensure correct application of promotions, packages, and restrictions.
3. Coordinate with channel managers (e.g., Cloudbeds, HotelRunner, SiteMinder) for rate and inventory distribution.

Guest Experience Support

1. Ensure all guest preferences, special requests, and VIP arrangements are recorded and communicated to the appropriate departments.
2. Respond promptly to guest inquiries and provide accurate information about the hotel, services, and local area.

Collaboration & Communication

1. Liaise with the Front Desk, Housekeeping, and Sales departments to ensure seamless pre-arrival and stay experience.
2. Prepare arrival reports and share important reservation details with operational teams daily.
3. Assist with group bookings, event block setup, and group billing profiles.
4. Coordinate with Sales and Marketing for promotional availability, social media campaigns, and site inspection room bookings.

Administrative & Reporting

1. Maintain up-to-date records of reservations, guest profiles, and payment details.
2. Generate daily, weekly, and monthly reservation reports as needed by management.
3. Assist in training new reservation/front office team members when required.
4. Support front desk operations during peak periods or in the absence of Front Desk staff.

III. Qualifications:

• Proven experience in Reservations or Front Office (preferably in hospitality industry)
• Familiar with OTA platforms, PMS systems (e.g., Cloudbeds), and channel managers
• Strong communication skills in English and Bahasa Indonesia
• Detail-oriented, organized, and customer-focused
• Able to multitask and work in a fast-paced environment

Job Info:

• Company: Yolla Group
• Position: Reservation Staff
• Work Location: Pecatu
• Country: ID

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Reservation Staff at the office Pecatu above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.